Contact us through the form or call us on 952 741 101 within 14 days of receiving the order. Indicate the item to be returned and explain the reason.
Store the items in their original packaging and keep them together with a copy of the invoice as best as possible to ensure that the package arrives without damage.
Send the package by the transport agency that you want for freight prepaid or if you wish we can send us the agency to collect the package discounting the postage of the return.
Once the package will be received and reviewed, the return will be made by the same method of payment, processing of the guarantee or change of size according to the request of the client.
In accordance with the provisions of art. 68 of the Royal Legislative Decree 1/2007, of November 16, on Retail Commerce, the customer will have the right to revocation of the requested request within fourteen calendar days (14) upon receipt of the same, after notifying Zambrana Motos , SL
Zambrana Motos, SL will make changes or returns as long as: Prior notice is given to our Customer Service: This step is indispensable regardless of the reason for the return. You can do this by sending us a letter stating the reasons for the return to fax +34 952741397 or to the e-mail address email@example.com . We will tell you how you can act for the return of the article and we will confirm if it is appropriate.
To process a return must meet the following criteria:
- The circumstances that may lead to a refund are as follows:
In this way and after verification of the merchandise in return 90% of the amount of the product will be reimbursed, with 10% being retained, with a minimum of 25 € / unit, for manipulation, revision and administrative management