paso1.jpg

Request

Contact us through the form or call us on 952 741 101 within 14 days of receiving the order. Indicate the item to be returned and explain the reason.

paso2.jpg

Preparation of the package

Store the items in their original packaging and keep them together with a copy of the invoice as best as possible to ensure that the package arrives without damage.

paso3.jpg

Shipping

Send the package by the transport agency that you want for freight prepaid or if you wish we can send us the agency to collect the package discounting the postage of the return.

paso4.jpg

Management

Once the package will be received and reviewed, the return will be made by the same method of payment, processing of the guarantee or change of size according to the request of the client.

In accordance with the provisions of art. 68 of the Royal Legislative Decree 1/2007, of November 16, on Retail Commerce, the customer will have the right to revocation of the requested request within fourteen calendar days (14) upon receipt of the same, after notifying  Zambrana Motos , SL

Zambrana Motos, SL will  make changes or returns as long as: Prior notice is given to our Customer Service: This step is indispensable regardless of the reason for the return. You can do this by sending us a letter stating the reasons for the return to fax +34 952741397 or to the e-mail address  ventasonline@mxzambrana.com  . We will tell you how you can act for the return of the article and we will confirm if it is appropriate.

To process a return must meet the following criteria:

  • In case of return the customer will pay the shipping costs and any additional expenses.
  • The item to be returned must be properly packaged for return: Zambrana Motos, SL will  not be responsible for returns on products handled by the customer, those returned without the original packaging of the factory, or those goods that are returned incomplete both in its main elements As accessories. 
  • Zambrana Motos, SL will  not refund the amount or make any forwarding of merchandise until the reception and condition of packaging and accessories of the article object of the return has not been verified.
  • The price to be returned is the one originally included in the order, less in case of returns due to product dissatisfaction.
  • The right of withdrawal will not proceed outside the indicated period.
  • Motos Zambrana, SL will  never take care of failures in the installation of devices bought in our store when it is not our company that does it.

 

- The circumstances that may lead to a refund are as follows:

  • If the product you ordered does not satisfy you : In case the customer decides to exercise this right of withdrawal, the cost of return will be at the customer's expense, provided that it has not been used and the original packaging and labeling are preserved.

In this way and after verification of the merchandise in return 90% of the amount of the product will be reimbursed, with 10% being retained, with a minimum of 25 € / unit, for manipulation, revision and administrative management

  • The return  of articles that do not allow the return of the manufacturer or parts requested to the manufacturer expressly by request of the customer will not be accepted.
  • We will not accept the return  of used articles or that do not keep their original packaging.